1. We respect your privacy
1.1 GO AHEAD INVESTIGATIONS respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1 GO AHEAD INVESTIGATIONS will, receive and store personal information you enter onto our website contact us page and any information provided to us directly or given to us in other forms.
2.2 You may provide basic information such as your full name, phone number, address and email address to enable us to send information, provide updates and process your service request. We may collect additional information at other times, including but not limited to when you provide feedback, when you provide any information about your personal or business affairs, change your content or email preference, provide financial information.
2.3 We may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1 GO AHEAD INVESTIGATIONS may use personal information collected from you to provide you with information, updates and our services. We may use your personal information to improve our services and better understand your needs.
4.2 GO AHEAD INVESTIGATIONS may contact you by a variety of measures including, telephone, email, SMS or by mail.
5. Disclosure of your personal information
5.1 We may disclose your personal information to agents or subcontractors as and when deemed reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for conducting our services.
5.2 We may from time to time be required to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyrights, trademarks or safety of GO AHEAD INVESTIGATIONS.
5.4 Information that we collect may be required to be stored, processed in or transferred between other parties in countries outside of Australia in conjunction with section 5.1 of this policy.
6. Security of your personal information
6.1 GO AHEAD INVESTIGATIONS is committed to ensuring that the information you provide to us is kept secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical and electronic security measures to safeguard and secure information and prevent it from misuse, interference, loss, and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1 You may request details of your personal information that we hold about you in accordance with the Provisions of the Privacy Act 1998 (Cth). If you would like a copy of the information we hold about you, or you believe that any information we do hold is inaccurate, out of date, incomplete, irrelevant or misleading, please request or inform us by email at firstname.lastname@example.org.
8. Complaints about privacy
8.1 If you have any complaints about our privacy practices, please provide your complaint in writing and post to PO Box 6027, Point Cook VIC 3030. We take complaints seriously and will reply in writing within 5 business days after receiving written notice of your complaint.
10.1 When visiting our Website When you visit our website (www.goaheadinvestigations.com.au) we may collect certain information such as browser type, device type, date visited, pages you viewed, geographical location and IP address. This information is used for analytical purposes on how people use our website, and to help us better understand how we can improve the site.
10.3 Third party sites Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that GO AHEAD INVESTIGATIONS is not responsible for the privacy practices of other such linked websites. We encourage our website users to be aware when they leave our website users should read the privacy statements of each and every other website that collects personal identifiable information.